Hwei-Ling Greeney
Founder and Executive Director of Amherst Community Connections
Hwei-Ling started her long-term commitment to serving community members at local soup kitchen Not Bread Alone where she worked for over twelve years. Her commitment to serving people there, (driven by her love for cooking and her passion for sharing the delicious meals she prepares to the people who need it most), ended up being a pivotal moment in her life.
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She recalled fondly how one particular patron whom she served for over ten years, was “very bright” and would always stay after they were done serving the meal to help her clean up. She elaborated how he inspired her to look for more ways to fulfill the variety of unmet needs of the community that she was serving, “I was serving people delicious hot meals, but I thought to myself, ‘That’s just not enough!’... I wanted to do more.” And do more she did when she founded Amherst Community Connections in September of 2009 where she has been helping to connect the local homeless and at-risk-of-homelessness populations to the organizations and resources that they need. This includes helping them access much needed emergency housing, funding, and resources as well as working with them to find permanent solutions to their homelessness and the many other challenges they face.
When she is not too busy lending her compassion, knowledge, and expertise to those in need, however, you might be able to catch her taking long walks around the area listening to her favorite podcasts such as This American Life, On the Media, and TED Talk. Although keeping up with her will probably come as a challenge to many since Mrs. Greeney can boast an impressive average of 8-10 miles of walking every day, (or about 20-28,000 steps daily), according to her Fitbit, which lends itself to her family’s competition to see who can be the most active. Although competition is only a small element in her active lifestyle. She confided in me with a warm smile that her motivation is better found in what she does while out walking, “Sometimes when I get listening to a podcast and it’s really good I just keep walking, and walking, and walking… I just don’t stop!” As far as anyone here at ACC can tell that seems to hold true for everything that she does, including her work!
Caitlin Connors
Fundraising and Grant Writing Manager
My name is Caitlin and I am a first-generation college student and Master's student at Salem State University. I have always been drawn to the “helping professions,” which has led me to pursue jobs in client care, an undergraduate education in psychology and social work from UMass Amherst, and now a master’s degree and career in clinical social work. I have over a year of experience as a caseworker working with homeless and at-risk populations through ACC, and over 2 years in client care working with children with Autism and/or ADHD. I dedicated my studies at UMass Amherst as well as my independent research and volunteer hours to social work and welfare, and I have found that I align well with the values of the field and have a passion for caring for the well-being of others.
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While my long term goals are clinically focused, I believe that mental healthcare starts with creating a financially, emotionally, and physically stable and safe environment for every individual. While this isn’t always possible in every case, agencies like Amherst Community Connections are able to provide assistance in creating the kind of environment that is conducive to better mental and physical health for low-income, homeless, disenfranchised, formerly incarcerated, and/or disabled members of our community. By filling out subsidized housing applications, assisting with employment searches, and applying for public benefits, I have been able to take part in and learn about one of the most critical pieces of helping others with their mental health, which I’m incredibly passionate about. I have seen firsthand the benefits of these kinds of programs when my mother had food assistance during her battle with cancer, and I am excited to have the potential opportunity to do the same for others.
Due to the emotionally taxing nature of my current jobs and graduate school, in my free time I enjoy hobbies that improve my own mental and physical health. I spend time gardening, baking bread, crafting, and spending time in nature. I also love spending time with my loved ones and friends as well as my two adorable cats. I am incredibly excited to be working with the ACC team in assisting my community and helping ACC get the funding needed to support our imperative work.
Julissa Beltrán
Caseworker
"An education is the most valuable inheritance a parent can ever leave for their child."
My mother repeated these words to me throughout my childhood so I would never forget that, although we lived in a house that wasn't ours and relied on SNAP to put food on the table, there was one thing that belonged to me completely: my education. As a single parent raising four children, she believed that no circumstance could ever take away the opportunity that knowledge creates and, as I grew older, my experiences spoke to the truth of my mother’s words. But what they also taught me was that wielding knowledge alone does not suffice for many individuals trying to improve their living conditions; accessing life-changing— and oftentimes life-saving—resources requires an ability to navigate legal and social processes, as well as the emotional capacity to do so. It requires knowing where to even start.
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The lived experiences I’ve shared with those in my home, my immigrant community, and even with acquaintances made when on public transit inspired me to seek opportunities where I could become a bridge of understanding for others. As an ESL tutor, I work with students from Colombia, Paraguay, and Argentina whose goals extend far beyond learning English. Some dreamt of studying in the United States, while others wanted the confidence to advocate for themselves in their workplace. Helping them communicate in English with more confidence in themselves has reinforced my belief that meaningful and purposeful service begins, first, by listening and then by empowering others to find their own voice.
I hope to bring this same mindset to Amherst Community Connections. I believe my experiences have strengthened my patience, empathy, and ability to connect with people from different backgrounds. I want to help community members navigate complex systems while ensuring they feel respected and understood throughout the process.
I enjoy activities that help me reflect and continue learning. My time outside of classes, clubs, and tutoring takes the form of long runs or bike rides along the bike trail, daily reflection and writing in my journal, or watching “Lazy Chinese” youtube videos to continue my Mandarin learning journey.
Eason Zhou
Case Manager
I believe my success is not defined by the number of diplomas, the prestige of a job title, or income, but by my positive impact on others. I was drawn to volunteer at Amherst Community Connections (ACC) with a deep commitment to use my compassion and education for the common good. My name is Eason Zhou (he/him). I am a junior at Amherst College, double-majoring in American Studies (with a concentration in political science) and Spanish, and my goal after graduation is to attend law school and dedicate my career to public interest law. During my time at ACC, in addition to penning the fundraising letter, assisting with open houses, and handling behind-the-scenes operations, my primary job involves interacting with participants experiencing housing insecurity or homelessness. The prerequisite for high-quality advocacy builds upon a trusting relationship with each participant. Therefore, in every appointment with my participants, instead of “prescribing” what I think they need, I empower them to set their own priorities, and by actively listening to their needs, our relationship shifts from transactional to interpersonal. As a result, I hope my participants feel trusted to share the nuances of their situations, providing me with the insight imperative to advocate on their behalf adamantly. I frequently call housing agencies and landlords to advocate for my participants and ensure they are treated fairly.
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I have witnessed firsthand the systematic barriers our participants face in accessing affordable housing. I am, therefore, extremely honored to be nominated by the Amherst Town Manager to serve as a trustee on the Amherst Municipal Affordable Housing Trust Fund for the 2026-27 term. I will share and report my firsthand observations of the struggles our ACC participants experience with the Trust, and I will steadfastly represent our participants’ interests with the aim of implementing real changes to help Amherst residents during my term as the trustee.
A dedication to community service and public interest advocacy is fundamental to who I am. As an Amherst College student benefiting from a privileged education, I feel a responsibility to give back and contribute to the broader community. I spent the summer of 2026 volunteering at the American Bar Association Immigration Justice Project in San Diego, a pro-bono immigration law firm that provides free legal representation to indigent immigrants who are in deportation proceedings. On campus, I serve as a Residential Advisor in the freshman dorm and as a Union Representative for the Amherst College Community Advisor, championing the rights of student workers by negotiating for competitive wages, reliable job security, and a stronger voice in shaping our own job responsibilities.
In my free time, I love to enjoy specialty coffee and tea, catch up on news, read non-fiction, goof around with my friends, and travel with my family.
It is my honor to serve as a caseworker for ACC, and I am truly grateful for this opportunity, in which my creativity, compassion, multilingual skills, and work ethic can positively impact the greater Pioneer Valley community.
Katharine Gonzalez
Caseworker
Having the right to have your basic life necessities be taken away can be an overwhelming experience to go through. As someone who knows firsthand what it is like to come from an underprivileged family back in Mexico, that experience taught me that struggling with any type of basic life necessities is no joke to go through. When my parents divorced while at a very young age, I had to face a very difficult and stressful dilemma; who am I going to live with from now on? I had then eventually decided to live with my mom. After that decision, I went through a series of experiences that were rather traumatizing from a very young age. Since my dad was the primary source of money support in my family, my mom had to figure out by herself how to give me a decent life. With the only support that me and my mom had being my grandmother; we still struggled to live a proper life because of her inability to get a job, since she suffered and was impaired with Schizophrenia. So, living in a disadvantaged government system that failed to help me and my mom made me extremely empathic of other people going through the same or similar experiences as me, as well as making me more resilient to life hardships. Thus, I don’t want people to go through the same stuff as I did in the past. That’s why I’m motivated to work for Amherst Community Connections; which is hoping to make participants feel seen, heard and understood by empathizing in knowing what it is like firsthand how it is to struggle in life. And, because of the experiences that I had, it only made me a more hardworking, sensitive and kind person that is willing to learn and hone my problem-solving skills in order to help people solve their problems by easing their stress and hardships.
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In my free time I would usually read romance books and watch romance movies, but I also love going to the movies and to any type of interesting museums of art. Spending my time in nature is also something that I love to do to try to decompress my mind every once in a while when I need it. Painting canvases and spending quality time with my loved ones is also something that I immensely enjoy doing when I have the chance.
Eline Asase
Caseworker
I believe that everyone deserves to have a safe space from which they can thrive. I grew up moving around which exposed me to various cultures, perspectives, and languages. Thanks to that, I have learned the value of community, empathy, and helping others regardless of place or situation. Throughout my life, I have always tried to find ways that I can be of service to those around me. This is why I co-founded my non-profit, Child2Child Book Foundation (C2C). C2C has allowed me to travel to underserved communities throughout Central and West Africa, where I saw the impact of poor housing or lack thereof on individuals as well as families. During our yearly book drives, we read to the kids, did arts and crafts, and had conversations with them to get to know more about who they are. What seemed to me like a small gesture made such a big difference in the lives of the women and children. Being able to provide an escape for them from whatever hardships they may be facing in their homes or in their lives in general meant the world to me.
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One experience that particularly impacted me was seeing kids who had lost their homes or dropped out of school to work and help their families spend hours in the new library that C2C raised money to help build and excitedly flip through the books. After seeing how much that space meant to them, I developed a better understanding that housing is not just about having a physical place to live, but it also could be a determinant of one’s mental health, sense of safety, opportunities available to them, and stability. I believe that access to stable housing and positive human interaction is the foundation from which one can begin to address other challenges in their lives. These experiences have motivated me to continue various communities around me in any way that I can. I want to contribute to a space where people feel comfortable asking for help and receive it judgement free.
Outside of work and academics I enjoy going for walks in nature, listening to music, painting, watching tv shows, spending time with my friends and family, and cooking for others. These activities give me the opportunity to decompress, express myself, and connect with the people around me. I hope to bring that same sense of calm and connection to the community members we help at ACC.
Saif Shaik
Caseworker
I was born in a city in India where homelessness and poverty were common. This opened my eyes to how things like housing, food, and financial stability can change a person's life. I remember seeing people begging for help and struggling with basic needs, thinking about how difficult it must have been to face those problems every day. Because of that, I’ve always felt that people should have access to necessities and support when they’re going through a tough time. This is a large part of why I am interested in working with low-income, homeless, disabled, disenfranchised, or otherwise challenged people. What interests me about Amherst Community Connections is the chance to work directly with people and actually help them find useful resources. I want to help people with problems that affect their day-to-day lives, such as housing, work, public benefits, etc. I know I will not always be able to solve every problem, but I think being someone who listens, helps them understand their options, and points them toward the right resources can still be important.
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I have developed many skills that would help me as a caseworker throughout my life. I learned to stay calm, listen carefully, and work with people who might be stressed or having a rough time as an EMT and volunteering at Cooley Dickinson Hospital and UMass Memorial. As a Resident Assistant at UMass, I often help students with personal problems and refer them to campus resources. I have worked at American Eagle for two years, where I worked with and helped a plethora of different people, including customers who had trouble speaking English. These experiences helped me become more flexible and patient with my communication.
In my free time, I like working out, rock climbing at the UMass climbing gym, and spending time with friends and family. I’m excited about the opportunity to become more involved in the Amherst community and gain experience helping people through casework.
Eleni Hailemicheal
Caseworker
I’m a senior at Amherst College who cares deeply about community, connection, and creating spaces where people feel heard and supported. I’m naturally curious and enjoy learning from others, especially people whose experiences and perspectives are different from my own. My interest in community-centered work is personal. After nearly nineteen years away, I recently returned to Addis Ababa with my family and saw firsthand the place where my parents began their lives before moving to the United States. Being there gave me a deeper appreciation for their journey and for the challenges that can come with starting over in an unfamiliar place. It reminded me how meaningful it can be to have someone who listens, offers guidance, and helps you find your footing during times of change.
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That perspective has shaped the way I approach my work with others. As a Youth Intern at the Jones Library, I worked with children and families from a variety of backgrounds, where I learned the importance of patience, empathy, and meeting people where they are. I’m excited to bring those values to Amherst Community Connections while continuing to learn more about and become involved in the Amherst community beyond campus.
Outside of school, I love drawing, crocheting, baking, and spending time with friends. I’m always looking for opportunities to connect with new people, hear their stories, and learn something along the way. I’m looking forward to building meaningful relationships within the Amherst community and contributing wherever I can.
Daniel Erazo
Caseworker
Daniel Erazo is a Political Science student at Amherst College with a strong interest in law, public service, and community advocacy. Originally from Loja, Ecuador, Daniel immigrated to the United States as a teenager. This experience gave him firsthand insight into how difficult legal and administrative systems can be to navigate, particularly for individuals unfamiliar with the institutions around them. Daniel has experience working with clients from diverse backgrounds through his work in insurance administration and as an independent paralegal. He has earned a Paralegal Certificate from the University of Georgia and has assisted clients with legal forms, administrative procedures, language interpretation, and other documentation-related matters, helping them complete these tasks more effectively. These experiences have strengthened his organizational skills, attention to detail, and commitment to communicating with clients patiently and respectfully.
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Daniel is particularly interested in serving vulnerable members of the community and helping individuals navigate barriers related to housing, immigration, employment, and access to public resources. He is excited to join Amherst Community Connections because of its emphasis on both direct service and advocacy, and he looks forward to learning from the Amherst community while contributing his own experiences and skills.
Outside of academics and work, Daniel enjoys reading political science and fiction, playing guitar, and interpreting traditional Ecuadorian music, including pasillos and valses. He also enjoys working out and playing basketball.
Eglah Belizor
Office Manager
Eglah is the Office Manager at Amherst Community Connections. She brings organizational, analytical, and technical skills to her work. Her experience in web development, social media, and data analysis supports ACC's daily operations. Her role also extends outward. Her work shapes how the agency presents itself publicly, and she serves as a point of contact for people navigating ACC's services. Before joining ACC, Eglah worked in data analytics and operations at The New Teacher Project, an education management firm. She is a first generation college student, and that shaped her passion for economic mobility. ACC's approach resonates deeply with her because she's seen firsthand how education opens doors, and how housing and employment open doors too.
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In her free time, Eglah likes to travel when she can, try new coffee shops, take walks, do puzzles, and watch a good thriller movie.
Josh Berins
Community Volunteer
I moved to Amherst when I was eleven and grew up here. I moved away for several years at a time on different occasions, but I kept coming back to the area because my family lives here and it is a great place to live.
I have known Hwei-Ling for many years as we live in the same neighborhood. After Hwei-Ling got me a job cooking breakfast at Craig's Place, I was looking for other volunteer work, so I joined ACC. I wanted to work for ACC because I could have very easily have ended up in a situation where I could have been homeless if I did not have the support of loving parents who allowed me to live with them.
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I have many skills that I put to work at ACC such as bookkeeping, computer and printer help since I at one time I was a computer technician. I also help clients with case work, and I am on The Board of Directors at ACC.
In my free time I like to walk on the bike path or hike up a mountain. I also make Silver and Glass jewelry which I sell just outside of the Amherst Farmer’s Market and at Craft Fairs and Online. You can see my jewelry at www.jdbcreationsbyjoshua.com where I have my online store. I work in three mediums: Precious Metal Clay, dichroic glass, and wire wrapping of Stones.
